Questions? Answers.

 
 
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How do I care for my Kuwa goods?

All Kuwa goods should be hand washed and air dried. Our objects are crafted from 100% protein fibers (silk in this case) and/or 100% cellulose fibers (cotton or linen), so they like to be pampered!

Suminagashi, the type of printmaking utilized in our process, is a surface-level print which means that if not handled with care could fade. Fading can also occur if left in direct sunlight for substantial periods of time. Surface-printed goods are intended to change as you do over the passage of time, enjoy them in their different stages as they evolve.

(Also, def take out the feather pillow insert before washing ur pillow covers!)

I’m allergic to feathers :( Is it possible to get a polyester-filled pillow insert instead?

Sure is! Reach out via email at hello@kuwaworks.com and we can work that out for you. It may take longer for your finished product to be delivered since all polyester inserts are made-to-order, but it will be worth it.

How quickly will my order ship?

All orders are sent via USPS Priority Shipping. Please allow 2-3 business days for your item to ship, once it’s on its way we’ll provide you with tracking information.

International shipping is something we are able to provide. Just shoot us a message before placing your order and a shipping estimate can be calculated for you.

* * * Local pickup is also always an option! If you are in/near Troy and would like to pick up your order in person, simply enter the code “PICKUP” at checkout and email hello@kuwaworks.com to arrange a pickup time and date from the Kuwa studio.

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Photos courtesy of Michael Valiquette

Photos courtesy of Michael Valiquette

Returns?

We are a very small company (just one lil lady!) and thus are not able to accept any returns for refunds unless the item has been damaged during shipping. If you believe damage has occurred, please reach out to us within 5 days of receiving your order. Send along a photo of the damage and you will receive store credit for the amount of the damaged item.

Who designed your logo?

The Kuwa logo and all other branding was designed by Zach Higgins, a Troy, New York based graphic designer. He’s pretty great ’n’ you should check out his work!